Alastiar Dryburgh

How can you control costs and still fail to manage the business ?

Copyright 2006 Alastair Dryburgh In February 2006 Sir Nigel Crisp, Chief Executive of the British National Health Service, retired at the age of 54. It was generally considered that Sir Nigel had retired before he was fired and yet 6 months previously ... Read >

Don't wait for the new year - 5 resolutions to transform your business now

Copyright 2006 Alastair Dryburgh 1. STOP DOING SOMETHING Maybe it's a product or service line that isn't paying its way: it is hard to sell, generates lots of customer complaints of demands for after-sales service, or uses up more than its fair shar... Read >

Why Would a Telecoms Company want To Cut Off 90% Of Its Customers ?

Copyright 2006 Alastair Dryburgh In February 2006 telecoms company Cable & Wireless announced that it was to cut off 90% of its corporate customers. Why ? Because they were unprofitable,and C&W wanted to concentrate on the 10% of customers who did m... Read >